In the event of extreme weather, if you are not comfortable with driving conditions,please call and cancel your appointment. 24-hour notice is not necessary in this case.
While cancelled appointments due to driving conditions are exempt from the cancellation policy, they are still subject to the No-Show Policy if no communication has been attempted. If you cannot reach anyone at the office, you must leave a message to avoid being counted as a No-Show.
We require 24-hour notice of cancellation for any missed appointment - otherwise it will be charged as a "No-Show." We understand that sickness, car trouble, etc. are spontaneous and unexpected. Your therapist will determine whether your missed appointment is a No-Show.
The first No-Show will receive a warning and a $40 charge, to be paid to the treating therapist at your next scheduled appointment and before services are continued.
The second No-Show will result in discontinuation of active therapy and a $40 charge to be paid to the treating therapist.
